Legal

Terms & Conditions

Last updated: August 2026. These terms apply to all ePlusMobile plans, Travel Passes, and eSIM data services.

1. Acceptance of terms

These Terms & Conditions ("Terms") govern your access to and use of the ePlusMobile website, mobile eSIM data services, subscription plans, and Travel Passes (collectively, the "Services"). By activating an eSIM, subscribing to a plan, purchasing a Travel Pass, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not activate an eSIM or use the Services.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Services. By activating a plan or pass, you represent that you meet these requirements and that the information you provide during sign-up and checkout is accurate and complete.

3. Subscription plans

ePlusMobile offers two recurring monthly subscription plans:

Base Plan ($63/month). Unlimited 5G data in the United States, with the first 60 GB of each billing cycle at full speed followed by unlimited data at up to 2 Mbps. Includes mobile hotspot and 10% off every Travel Pass.
International Plan ($139/month). Unlimited 5G data in the United States and automatic activation in 120+ supported countries, with the first 60 GB of each billing cycle at full speed followed by unlimited data at up to 2 Mbps. Includes mobile hotspot.

Monthly plans renew automatically each billing cycle until cancelled. You may cancel anytime from your account dashboard, and cancellation stops future renewals; your service remains active until the end of the current paid cycle. Prices are in USD unless otherwise stated, and applicable taxes are calculated at checkout.

4. Travel Passes

Travel Passes are one-time, per-country data passes that provide unlimited data in a single destination for a fixed duration of 7, 15, or 30 days. Passes are standalone purchases and do not require a monthly subscription. Pricing varies by destination and duration. A pass activates automatically when your device connects to a supported network in the selected country. If a pass is not activated within six months of purchase, it expires automatically. You may select multiple countries in a single order. Travel Passes expire at the end of their selected duration and do not renew.

5. eSIM activation & device compatibility

Our Services are delivered through an eSIM profile installed on your device. After checkout you receive an eSIM activation code; scanning it installs the profile with no physical SIM swap. You are responsible for ensuring your device is eSIM-capable and unlocked. A list of commonly compatible devices is available on our Compatible devices page, but compatibility is not guaranteed for every device model or software version. You install the eSIM at your own risk, and ePlusMobile is not liable for device-specific installation issues.

6. Fair use policy

All plans and passes are subject to a fair use policy. Full-speed data applies up to the stated allowance (60 GB per cycle on monthly plans, or the country- and duration-specific allowance on Travel Passes), after which data continues unlimited at up to 2 Mbps (or the optimized speed stated for your destination). This policy helps maintain a stable and fair connection for all users on the network. ePlusMobile may monitor usage patterns consistent with normal personal use and may restrict, suspend, or terminate service where usage is excessive, abusive, or used for commercial resale.

7. Coverage & service availability

Coverage is available in the United States and 220+ supported destinations for International Plan subscribers, and in the country selected for each Travel Pass. Network availability, speeds, and technology (3G/4G/5G) vary by destination, local carrier partner, and network conditions. ePlusMobile relies on third-party carrier networks and does not guarantee uninterrupted or error-free service in every location. A full list of supported destinations is available on our Coverage page.

8. Permitted & prohibited use

The Services are intended for personal, lawful use. You agree not to: (a) resell, share, or commercialize the data service; (b) use the service for automated, bulk, or machine-to- machine traffic unrelated to normal personal browsing; (c) attempt to circumvent speed, data, or geographic restrictions; (d) use the service for any unlawful, fraudulent, or abusive purpose; or (e) interfere with or disrupt the network or carrier partners. Violations may result in suspension or termination of service without refund.

9. Payments, billing & refunds

Subscription plans are billed monthly in advance through our payment processor. Travel Passes are charged once at checkout. You authorize recurring charges for active subscriptions until you cancel. Refunds are handled on a case-by-case basis; monthly plan fees for the current cycle and completed Travel Passes are generally non-refundable. If you believe you were charged in error, contact contact@eplusmobile.com.

10. Suspension & termination

You may cancel a subscription at any time from your account. ePlusMobile may suspend or terminate the Services for non-payment, breach of these Terms, abusive or prohibited use, or at the direction of a carrier partner. Upon termination, your eSIM profile may be deactivated and access to the Services ends immediately.

11. Limitation of liability

The Services are provided "as is" and "as available." To the maximum extent permitted by law, ePlusMobile and its carrier partners are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for any damages arising from service interruptions, device incompatibility, or events beyond our reasonable control. Our total aggregate liability for any claim is limited to the amount you paid for the Service giving rise to the claim in the three months preceding it.

12. Changes to terms & pricing

ePlusMobile may update these Terms or its pricing from time to time. Material changes to pricing for active subscriptions will be communicated in advance. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms. The current version is always available on this page.

13. Contact

Questions about these Terms or the Services can be sent to contact@eplusmobile.com.